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CONTACT US Office / Administration:
PHONE # 800.965.8596
Email: shop@callingalldogs.com
NEW ADDRESS:
CALLING ALL DOGS.COM
2218 NW 52ND ST
BOCA RATON, FL 33496
ABOUT US We're about real dogs and real people. About enjoying your dog(s) on a daily basis and living a happy, healthy family lifestyle together. About finding a balance between responsible guardianship and spoiling & pampering. We strive to find beautiful and stylish dog products that are high quality and thoughtfully designed so you will enjoy using them.
More big dog stuff is being added to our inventory as we find new "must have" products for big dogs: new big puppy toys, big dog collars including leather, crystal embellished and custom martingale style collars, big dog beds, organic puppy and dog foods & pre-mixes, healthy & organic dog treats, elegant raised diners that make dining more comfortable for your dog while enhancing your home's decor, attractive wrought iron dog gates, and more!
OUR COMPANIONS
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Marley is our 10 1/2 year old, 68 pound hound mix adopted from a shelter in Morgantown, WV. |
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Logan our 14 year old, super-sized, 14 pound Pom was found through petfinder.com as a 10 week old puppy. |
SHIPPING
Credit Card Information: To ensure a safe shopping experience, please make sure that your information is up-to-date with your credit card company. Orders get delayed and/or cannot be processed if the name / address / zip do not match up. For American Express, this includes adding family ( friends ) at different addresses than the billed to their authorized list. It only takes 5 minutes but it will ensure your order gets processed in a timely fashion. We appreciate your assistance in helping maintain a safe environment for online shopping.
Shipping Information:
Shipping within the US:
Calling All Dogs.com makes use of UPS Online to calculate it's shipping charges and delivery time within the US. Calculations are based on the order being shipped from NY 10917 to you. For UPS transit time from us to you click here. Please note that all items are shipped from NY which will affect the transit time. Please email if delivery date is critical.
Most orders are processed within 1-3 business days. Some items are shipped directly from the manufacturer, in which case your order will be processed within 2-7 business days unless noted otherwise and the shipping time frame will vary. Most merchandise is sent UPS or FedEx Ground but some mfg. may use USPS. For custom orders, handcrafted or handmade items and select designer apparel, please allow up to 2 weeks - 4 weeks ( add additional time before a holiday i.e. Valentine's Day, Mother's Day & Father's Day, Thanksgiving, Christmas & Chanukah) or as specified with the product information. If there is any order processing time frame specified on the website, it will take that long to process even if you select Next Day, 2nd Day or 3rd Day shipping.
RETURN POLICY
Effective May 31, 2008
Errors and/or Defective Merchandise:
Email support@callingalldogs.com clearly explaining the issue so we can resolve it as quickly as possible. Any discrepancies or claims must be reported within 48 hours of receipt. Please keep all originally packing in the event a UPS or FedEx claim is warranted.
Exchange or Returns of merchandise:
Email support@callingalldogs.com for an RMA number and detailed instructions. Shipping and handling is not refundable. Approved exchanges and returns must be received in brand new, perfect condition with all manufacturer's tags still attached within 15 days of receipt. A 10% restocking / processing fee is applied to any exchange plus shipping costs incurred for new merchandise. A 20% restocking fee is applied to any return. The customer will be charged for any shipping expenses that are incurred.
EXCEPTIONS - THESE ITEMS MAY NOT BE EXCHANGED OR RETURNED: personalized items, dog beds, dog carriers, food & treats, dog breed items, unwrapped toys, custom made to order merchandise or special order items, clearance and special offer merchandise marked final sale are NOT exchangeable or returnable. Please read product details carefully to avoid any misunderstanding.
Due to health regulations, no exchanges can be accept on carriers or beds. We apologize for the inconvenience.
Customers are responsible for original shipping and return shipping costs.
SECURE SHOPPING
Callingalldogs.com has partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks adhering to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy
Callingalldogs.com is registered with the Authorize.Net Verified Merchant Seal program
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